Honolulu, Kahului airports rank low in customer satisfaction, report finds

Honolulu's Daniel K. Inouye International Airport and Kahului Airport both rank low in overall customer satisfaction among airports in North Americ...

October 14, 2022
7:22 AM

Honolulu's Daniel K. Inouye International Airport and Kahului Airport both rank low in overall customer satisfaction among airports in North America, according to the 2022 North America Airport Satisfaction Study released last month by J.D. Power. Out of a list of 28 large airports in North America, Honolulu International Airport ranked No. 27 for customer satisfaction. Based on a 1,000 point scale, the airport received a score of 758, according to the report, which was published Sept. 21. Topping the list in customer satisfaction among large airports is Tampa International Airport with a score of 846, John Wayne Airport in Orange County (826), Dallas Love Field (825), Louis Armstrong New Orleans International Airport (813), and Raleigh-Durham International Airport (813).

Sophia Compton