Midas in Kahului, Hawaii

Paid $2,000 for brakes to be done. Within 2 months, they we're squealing. I took the vehicle back to have the problem remedied, the owner blew a gasket, became violent, threatening to take all of the parts off of my truck which I purchased, and have my truck towed off the property. He was irate and rude, and a total jackass. Do your business elsewhere. I should have known by the other reviews I read.

SERVICE UPDATE!!! A business that kicks out customers because of a negative review due to a bad business ethic does not deserve anyone’s business. Although there may be a truth to his statement that he does not need my business this is what makes the difference between him and his wife working in the business the rest of their lives just to live comfortably and a business that is able to support them very comfortably with very little interaction on their part. I am a business owner myself and am very successful financially because I still understand that my customers no matter the circumstances are priority above all. So after leaving the review I posted below months ago I decided to give Midas another chance. This time I took my vehicle there only for a safety inspection. Upon entering the store the staff did not remember me and were quite pleasant. After the initial check in I waited in the lobby for them to finish my inspection. The wife of the owner at the reception counter then looked up my previous review on google after getting my name from the forms they had me sign and looked at me and said: “oh, I remember you, you left us a bad review last time you were here” “customers always try to intimidate us through social media” in which I responded “ if you read your reviews you can clearly see I am not the first.” Shortly after this very hostile incursion with the wife the husband enters the lobby and asks to talk with me outside. This is how he decided to approach the situation: “I’m sorry but we cannot except you as a customer because we don’t need customers like you” I then stated that this is not the way to handle a bad review and that I came back in the hope of changing it. He then said “ i don’t want you to change your review because it does not affect our business we do so well here that we don’t need you as a customer” I then took my keys and left his business upon him and his wife’s very hostile request. Past Review Took one of my Jeeps to them and they couldn't fix It because the bolts were stuck ( another mechanic used PB blaster and they came right off) Then took another Jeep for brakes and they refused to work on my jeep altogether because of the first time. Terrible service